General Terms and Conditions

Online Store www.savon.sk

I. Merchant Identification

1.1.

These General Terms and Conditions (hereinafter referred to as the "GTC") govern the legal relationships between:

Business Name: SAVON care s.r.o.

Registered Office: Šancová 5815/6, 90201 Pezinok, Slovakia

Registered in the Commercial Register of the Municipal Court Bratislava III, Section: Sro, File No. 197241/B, Trade Register No. 130-31659.

Company ID: 53503915

Tax ID: 2122782992

VAT ID: SK2122782992

Bank Account: SK92 8330 0000 0029 0351 8643

The Seller is a Value Added Tax (VAT) payer.(hereinafter referred to as the "Seller" or the "Merchant") and any person who is a Buyer of products offered by the Seller on the Seller's Website and who acts in the position of a consumer pursuant to the provisions of these General Terms and Conditions and the applicable laws defining consumers under the legislation of the Slovak Republic, in particular Act No. 108/2024 Coll. on Consumer Protection and on Amendments to Certain Acts, as amended, and Act No. 40/1964 Coll., the Civil Code, as amended.

1.2.

The Seller's contact details are as follows:

Email: info@savon.sk

Phone: +421 903 113 671

1.3.

The address for sending complaints, notices of withdrawal from contracts, requests for remedy, or other submissions is:

SAVON care s.r.o.
Tehelná 13
90201 Pezinok
Slovakia

II. Definitions

2.1.

For the purposes of these General Terms and Conditions, the Merchant, in accordance with Act No. 108/2024 Coll., as amended, provides and defines the following terms:

2.2.

A Distance Contract means a contract concluded between a merchant and a consumer exclusively through one or more means of distance communication without the simultaneous physical presence of the merchant and the consumer, particularly through an online interface, electronic mail, telephone, fax, addressed letter, or sales catalogue.

2.3.

A Merchant (hereinafter also referred to as the "Seller") is a person who, in connection with a consumer contract, an obligation arising therefrom, or a commercial practice, acts within the scope of their business activity or profession, including through another person acting on their behalf or for their account.

2.4.

A Consumer is a natural person who, in connection with a consumer contract, an obligation arising therefrom, or a commercial practice, does not act within the scope of their business activity or profession.

2.5.

A Consumer Contract means any contract, regardless of its legal form, concluded between a merchant and a consumer.

2.6.

The term Online Store is identical to the terms Electronic Store and Website.

2.7.

A Buyer is any person (natural or legal person) who has submitted an order, primarily through the Seller's Website or through other means of distance communication.

2.8.

A Durable Medium means any instrument that enables a consumer or merchant to store information addressed to them for a period adequate to the purposes for which the information is intended and that allows the unchanged reproduction and future use of the stored information, including in particular paper documents, e-mail, USB drives, CDs, DVDs, memory cards, and computer hard drives.

2.9.

A Product means, in particular, goods, services, or digital content.

2.10.

A Service means any activity or performance offered or provided to a consumer.

2.11.

Goods mean any tangible movable item.

III. Basic Provisions

3.1.

These General Terms and Conditions govern the legal relationships between Buyers acting as consumers and the Merchant.

3.2.

Contractual relationships (as well as any other legal relationships arising from such contractual relationships) with Buyers who do not act in the capacity of consumers shall be governed by the provisions of Act No. 513/1991 Coll., the Commercial Code, as amended.

IV. Product Order – Conclusion of the Purchase Agreement

4.1.

The Buyer's proposal to conclude a purchase agreement consists of submitting an order for products, primarily through the Merchant's Website or by other means of distance communication.

4.2.

The purchase agreement between the Buyer and the Merchant is concluded at the moment the Buyer receives the Merchant's confirmation of acceptance of the order created by the Buyer pursuant to Article 4.1 of these GTC (electronically to the e-mail address specified by the Buyer during the ordering process).

V. Duration of the Purchase Agreement

5.1.

The purchase agreement is concluded for an indefinite period and may terminate, in particular, by withdrawal from the agreement in accordance with these GTC and applicable legislation.

VI. Purchase Price – Information on the Purchase Price

6.1.

The price of products ordered through the Seller's Website (hereinafter referred to as the "Purchase Price") is stated separately for each product and is valid at the time the Buyer places the order.

6.2.

The Purchase Price of products displayed on the Seller's Website represents the total price of the products, including all applicable taxes, and is clearly stated on the Seller's Website.

VII. Delivery of Products

7.1.

If the Buyer chooses cash on delivery as the payment method, the Seller shall fulfil the order and deliver the products to the Buyer no later than 30 days from the date of conclusion of the purchase agreement pursuant to Article 4.2 and subsequent provisions of these GTC.If the Buyer chooses a payment method other than cash on delivery, the Seller shall fulfil the order and deliver the products to the Buyer no later than 30 days from the date of conclusion of the purchase agreement pursuant to Article 4.2 and subsequent provisions of these GTC and from the date on which the total purchase price has been paid to the Seller.Where both conditions have been met (i.e., the purchase agreement has been concluded and the total purchase price has been paid to the Seller), the Seller shall deliver the products to the Buyer no later than 30 days from the fulfilment of both conditions.The usual dispatch period is 1 to 2 business days from the date of conclusion of the purchase agreement or 1 to 2 business days from the date of payment of the total purchase price to the Seller.

VIII. Transfer of Ownership

8.1.

Ownership of the products and the risk of accidental destruction, accidental deterioration, or loss of the goods shall pass to the Buyer upon delivery.

IX. Payment Methods

9.1.

Products available on the Seller's Website may be paid for using the following methods:

9.1.1.

Cash on delivery – fee: EUR 1.20

9.1.2.

Online payment via payment gateway – fee: EUR 0.00

9.1.3.

Bank deposit or bank transfer to the Seller's account – fee: EUR 0.00

X. Shipping – Delivery Methods and Shipping Costs

10.1.

The purchase price of the products does not include shipping costs or any other costs associated with the delivery of the products.

10.2.

Delivery methods and shipping charges for ordered products:

10.2.1. Delivery Methods

10.2.1.1.

The Seller informs the Buyer about the available delivery methods on the Seller's Website:https://www.savon.sk/en/shipping-and-payment/

10.2.2. Shipping Costs

10.2.2.1.

The Seller informs the Buyer about the applicable shipping charges on the Seller's Website:https://www.savon.sk/en/shipping-and-payment/

XI. Buyer's Right to Withdraw from the Purchase Agreement Without Stating a Reason

11.1.

The Consumer has the right to withdraw from a distance contract and from a contract concluded outside the Merchant's business premises without stating any reason within the period specified in Article XII, Sections 12.1 to 12.3 of these GTC, except for contracts whose subject matter is:

11.2.

The provision of a service, if the service has been fully provided and the provision of the service began before the withdrawal period expired, with the Consumer's express consent and after the Consumer acknowledged that by granting such consent, they lose the right to withdraw from the contract once the service has been fully provided, provided that the Consumer is obliged to pay the price under the contract.

11.3.

The supply or provision of a product whose price depends on fluctuations in the financial market beyond the Merchant's control and which may occur during the withdrawal period.

11.4.

The supply of goods made to the Consumer's specifications or clearly personalized goods.

11.5.

The supply of goods liable to deteriorate or expire rapidly.

11.6.

The supply of goods sealed for health protection or hygiene reasons which are not suitable for return after delivery if the seal has been broken.

11.7.

The supply of goods which, by their nature, become inseparably mixed with other goods after delivery.

11.8.

The supply of alcoholic beverages whose price was agreed upon at the time of conclusion of the contract, where delivery can take place no sooner than 30 days after conclusion of the contract and whose value depends on market fluctuations beyond the Merchant's control.

11.9.

Urgent repair or maintenance work carried out during a visit to the Consumer, where the Consumer expressly requested such visit. This exception does not apply to contracts for services other than repair or maintenance, nor to contracts for goods other than spare parts necessary for carrying out the repair or maintenance, where such contracts were concluded during the Merchant's visit and the Consumer did not order such goods or services in advance.

11.10.

The supply of audio recordings, video recordings, audiovisual recordings, or software in sealed packaging if the seal has been broken after delivery.

11.11.

The supply of newspapers, periodicals, or magazines, except for subscription contracts.

11.12.

Goods purchased at a public auction.

11.13.

The provision of accommodation services for purposes other than residential use, transportation of goods, car rental services, catering services, or leisure-related services where the Merchant undertakes to provide such services at a specific date or within a specific period.

11.14.

The supply of digital content not supplied on a tangible medium, where the supply has begun and the Consumer has expressly consented to the commencement of supply before the expiry of the withdrawal period, acknowledged that by doing so they lose their right to withdraw from the contract, and the Merchant has provided confirmation pursuant to Section 17(12)(b) or Section 17(13)(b) of Act No. 108/2024 Coll. on Consumer Protection, as amended, provided that the Consumer is obliged to pay the price under the contract.

XII. Exercising the Right of Withdrawal from a Distance Contract and a Contract Concluded Outside Business Premises

12.1.

The Consumer may withdraw from a distance contract or a contract concluded outside the Merchant's business premises within:

a) 14 days from:

• the date of receipt of the goods by the Consumer pursuant to Section 12.4;
• the date of conclusion of a service contract;
• the date of conclusion of a contract for the supply of water not sold in a limited volume or specified quantity, or for the supply of district heating;
• the date of conclusion of a contract for the supply of digital content not supplied on a tangible medium.

b) 30 days from:

• the date of conclusion of the contract in the case of an unsolicited visit or a sales event, or in connection therewith.

12.2.

If the Merchant provides the Consumer with information regarding the right of withdrawal only after the contract has been concluded, but no later than 12 months from the commencement of the withdrawal period under Section 12.1, the Consumer may withdraw from the contract:

a)

Within 14 days from the date on which the Merchant subsequently fulfilled the information obligation, where the period under Section 12.1(a) applies.

b)

Within 30 days from the date on which the Merchant subsequently fulfilled the information obligation, where the period under Section 12.1(b) applies.

12.3.

If the Merchant fails to provide the Consumer with information regarding the right of withdrawal even under Section 12.2, the Consumer may withdraw from the contract within 12 months after the expiry of the withdrawal period under Section 12.1.

12.4.

Goods shall be deemed received by the Consumer when the Consumer or a third party designated by the Consumer, other than the carrier, takes possession of all parts of the ordered goods, or when:

a)

Goods ordered in a single order are delivered separately, upon receipt of the last item delivered.

b)

Goods consisting of multiple parts or pieces are delivered, upon receipt of the final part or piece.

c)

Goods are delivered repeatedly over a specified period, upon receipt of the first delivery.

12.5.

The Consumer may withdraw from a contract for the supply of goods even before the withdrawal period begins to run.

12.6.

The Consumer may exercise the right of withdrawal in writing or by means of another durable medium. If the contract was concluded orally, any clearly formulated statement expressing the Consumer's intention to withdraw from the contract shall be sufficient (hereinafter referred to as the "Notice of Withdrawal"). The Consumer may use the model withdrawal form.

12.7.

The withdrawal period shall be deemed complied with if the Consumer sends the Notice of Withdrawal to the Merchant no later than the last day of the withdrawal period.

12.8.

The Consumer may withdraw only in relation to a specific product or products if multiple products have been supplied under the distance contract or contract concluded outside business premises.

12.9.

The burden of proof regarding the exercise of the right of withdrawal rests with the Consumer.

XIII. Rights and Obligations of the Consumer After Withdrawal from a Distance Contract and a Contract Concluded Outside Business Premises

13.1.

The Consumer shall, within 14 days from the date of withdrawal from a distance contract or a contract concluded outside the Merchant's business premises pursuant to Section 12.1, send the goods back or hand them over to the Merchant or a person designated by the Merchant to receive the goods. This shall not apply if the Merchant offers to collect the goods personally or through a designated representative. The deadline shall be deemed complied with if the Consumer dispatches the goods no later than the last day of the period.

13.2.

Upon withdrawal from a distance contract or a contract concluded outside the Merchant's business premises pursuant to Section 12.1, the Consumer shall bear only the direct costs of returning the goods to the Merchant or a person designated by the Merchant to receive them. This shall not apply where the Merchant has agreed to bear such costs or where the Merchant has failed to fulfil its information obligations concerning the Consumer's right of withdrawal.

13.3.

The Consumer shall be liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods. This shall not apply if the Merchant has failed to fulfil its information obligations pursuant to Section 15(1)(f) of Act No. 108/2024 Coll. on Consumer Protection, as amended.

13.4.

The Consumer shall pay the Merchant for services actually provided up to the date on which the notice of withdrawal was delivered, where the Consumer withdraws from a contract for the provision of services, water supply, or heat supply and had expressly requested the commencement of performance before the expiry of the withdrawal period. The amount payable shall be calculated proportionally based on the total contract price. If the agreed contract price is excessive, the market value of the service provided shall be used as the basis for calculation.

13.5.

Apart from the obligations set out in Sections 13.1, 13.3, and 13.4 and the obligation to reimburse additional delivery costs pursuant to Section 14.3, no further obligations or costs shall arise for the Consumer as a result of exercising the right of withdrawal.

XIV. Rights and Obligations of the Merchant Following Consumer Withdrawal

14.1.

The Merchant shall reimburse the Consumer within 14 days from receipt of the notice of withdrawal all payments received under or in connection with the distance contract, the contract concluded outside business premises, or any ancillary contract, including delivery, shipping, postal charges, and any other fees.

14.2.

Where the Consumer withdraws only from part of the contract, the Merchant shall reimburse payments only to the extent corresponding to the withdrawal. The Merchant shall not charge any additional delivery, shipping, postal, or administrative fees.

14.3.

The Merchant shall not be obliged to reimburse additional costs if the Consumer expressly chose a delivery method other than the least expensive standard delivery method offered by the Merchant. Additional costs shall mean the difference between the selected delivery method and the least expensive standard delivery option.

14.4.

For contracts concerning the supply of goods, the Merchant is not obliged to refund payments before receiving the returned goods or before the Consumer provides proof of having sent the goods back, unless the Merchant offers to collect the goods personally.

14.5.

The Merchant shall reimburse payments using the same means of payment used by the Consumer, unless otherwise agreed and provided that no fees are incurred by the Consumer.

14.6.

The Merchant shall collect the goods at its own expense where the goods were delivered to the Consumer's home under a contract concluded outside business premises and, due to the nature of the goods, cannot reasonably be returned by post.

14.7.

Unilateral set-off of claims arising from withdrawal from the contract between the Merchant and the Consumer shall be prohibited.

14.8.

The Merchant may not require the Consumer to pay for:

a)

Services provided, water supplied, or heat supplied during the withdrawal period, regardless of the extent of performance, where:

• the Merchant failed to provide information required under Act No. 108/2024 Coll. on Consumer Protection; or
• the Consumer did not expressly consent to the commencement of the service, water supply, or heat supply before the expiry of the withdrawal period.

b)

The full or partial supply of digital content not supplied on a tangible medium, where:

• the Consumer did not expressly consent to the commencement of the supply of digital content;
• the Consumer did not acknowledge that such consent results in the loss of the right of withdrawal; or
• the Merchant failed to provide the required confirmation.

XV. Supervisory Authority

15.1.

The authority supervising compliance with consumer protection legislation is:Slovak Trade Inspection Authority
Inspectorate for the Bratislava Region
Bajkalská 21/A, P.O. Box 5
820 07 Bratislava
SlovakiaDepartment of SupervisionTel.: +421 2 58 27 21 72, +421 2 58 27 21 04Fax: +421 2 58 27 21 70E-mail: ba@soi.skConsumer Complaints E-mail: podnety@soi.sk

XVI. Alternative Dispute Resolution

16.1.

If the Consumer is dissatisfied with the manner in which the Seller handled a complaint or believes that the Seller has violated their rights, the Consumer has the right to request redress from the Seller.If the Seller rejects such request or fails to respond within 30 days of its submission, the Consumer has the right to initiate alternative dispute resolution pursuant to Act No. 391/2015 Coll. on Alternative Resolution of Consumer Disputes, as amended.The competent ADR body is the Slovak Trade Inspection Authority or another authorised legal entity listed by the Ministry of Economy of the Slovak Republic.The Consumer may freely choose the ADR entity.The Consumer may also submit a dispute through the European Online Dispute Resolution platform:http://ec.europa.eu/consumers/odr/ADR applies exclusively to disputes between Consumers and Sellers arising from distance contracts.An ADR entity may refuse a dispute where its value does not exceed EUR 20.The ADR body may require payment of a fee for commencing ADR proceedings not exceeding EUR 5 including VAT.Further information is available on the website of the Ministry of Economy of the Slovak Republic and in Act No. 391/2015 Coll. on Alternative Resolution of Consumer Disputes, as amended.

XVII. Supplementary Provisions

17.1.

The Seller shall not conclude a purchase agreement, sell, mediate, or deliver alcoholic beverages, tobacco products, or other age-restricted products to persons under 18 years of age.The Seller shall verify the Buyer's age by checking an identity document (identity card or passport) upon delivery of the order.If the Buyer fails to prove that they are at least 18 years old, the Seller shall refuse delivery and the purchase agreement shall automatically terminate.

17.2.

The Seller shall not conclude purchase agreements or supply products for which special authorisation, licence, permit, or similar legal entitlement is required under Slovak law.

XVIII. Information on Codes of Conduct

18.1.

The Merchant informs Consumers that there are currently no specific codes of conduct to which the Seller has committed itself.A code of conduct means an agreement or set of rules governing the Merchant's behaviour in relation to specific commercial practices or sectors, beyond legal obligations imposed by legislation.

XIX. Product Reviews

19.1.

The Merchant does not verify or restrict product reviews solely to persons who have actually purchased the product from the Merchant.

XX. Final Provisions

20.1.

The Seller reserves the right to amend these General Terms and Conditions.The obligation to notify changes shall be fulfilled by publishing the amended version on the Seller's Website.The contractual relationship between the Buyer and the Seller shall be governed by the version of the GTC valid and effective at the time of conclusion of the purchase agreement until its termination.

20.2.

These General Terms and Conditions form an integral part of the Complaints Procedure and the Privacy Policy of this Website.The Complaints Procedure and Privacy Policy are published on the Seller's Website.

20.3.

These General Terms and Conditions become valid and effective upon publication on the Seller's Website on 4 February 2026.This online store is certified by:https://www.pravoeshopov.sk