COMPLAINTS POLICY – SAVON.SK

I.  Merchant Identification

This Complaints Policy governs the legal relations between SAVON care s.r.o.,
Šancová 5815/6, 90201 Pezinok, Slovakia, Company ID: 53503915,
VAT ID: SK2122782992, and customers purchasing products through www.savon.sk.

Email: info@savon.sk
Phone: +421 903 113 671

Address for complaints, withdrawals and requests:
SAVON care s.r.o., Tehelná 13, 90201 Pezinok, Slovakia

II. General Provisions

This Complaints Policy regulates legal relations between consumers and the Seller.

III. Liability for Defects

The Buyer may exercise rights arising from defects only if the defect is reported
without undue delay, no later than 24 months after receipt of the goods.

IV. Seller's Liability

The Seller is liable for any defect existing at the time of delivery and appearing
within two years from delivery of the goods.

V. Rights from Liability for Defects

The Buyer is entitled to repair, replacement, a reasonable discount,
or withdrawal from the purchase contract under conditions stipulated by law.

VI. Reporting a Defect

A defect may be reported at the Seller's premises or by remote communication.
The Seller shall issue written confirmation of the complaint and process it within
the statutory period.

VII. Remedy of Defects

The Buyer may choose repair or replacement unless impossible or disproportionate.
The Seller shall remedy the defect free of charge and within a reasonable time.

VIII. Digital Content

The Seller is liable for defects in digital content in accordance with applicable law.

IX. Services

The Seller is liable for defects in services for two years from delivery of the service.

X. Final Provisions

This Complaints Policy forms an integral part of the Terms and Conditions of www.savon.sk.
Effective date: 04.02.2026